M&S issues new cyber attack update after pausing online orders

Marks and Spencer has issued a new update following its and said it is working "day and night" to bring things back to normal.

The supermarket confirmed it was dealing with a cyber incident after shoppers had issues with contactless payments and click and collect orders over Easter weekend.

Online orders are still paused and has not said when normal business will resume. It has been reported that £3.8million is spent on its website and every day.

Shoppers have also complained of gaps on shelves in some stores. In a new update published on social media, CEO Stuart Machin said the company is "really sorry" for the ongoing issues.

He said: “We are really sorry that we've not been able to offer you the service you expect from M&S over the last week. We are working day and night to manage the current cyber incident and get things back to normal for you as quickly as possible.

“Thank you from me and everyone at M&S for all the support you have shown us. We do not take it for granted and we are incredibly grateful.

“Our teams are doing the very best they can, and are ready to welcome you into our stores – whether you are shopping for food or for fashion, home and beauty this bank holiday weekend. Thank you for your support and thank you for shopping with us. We will continue to keep you updated.”

Meanwhile, it was confirmed yesterday that Harrods has also become a victim of a cyber attack and restricted internet access across its sites on Thursday as a precautionary measure.

In a statement, a Harrods spokesperson said: “We recently experienced attempts to gain unauthorised access to some of our systems. Our seasoned IT security team immediately took proactive steps to keep systems safe, and as a result, we have restricted internet access at our sites today.

“Currently, all sites including our Knightsbridge store, H beauty stores and airport stores remain open to welcome customers. Customers can also continue to shop via harrods.com.

“We are not asking our customers to do anything differently at this point, and we will continue to provide updates as necessary.”

The also shut down parts of its IT system earlier this week after discovering a hack attempt. It is not known whether there is any link between the incidents.

A spokesperson for Co-op said: “We have recently experienced attempts to gain unauthorised access to some of our systems. As a result, we have taken proactive steps to keep our systems safe, which has resulted in a small impact to some of our back office and call centre services.

“All our stores (including quick commerce operations) and funeral homes are trading as usual. We are working hard to reduce any disruption to our services and would like to thank our colleagues, members, partners and suppliers for their understanding during this period.

“We are not asking our members or customers to do anything differently at this point. We will continue to provide updates as necessary.”

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